Shipping policy

Shipping, Returns & Cancellation Policy 

Returns & Exchanges

At BebeMamaShop, we do our best to provide clear and detailed product descriptions so you know exactly what you are ordering before completing your purchase. Our goal is to ensure full transparency and customer satisfaction.

If you have any questions about a product before placing your order, please feel free to contact us.

Order Cancellation Policy

We process orders quickly to ensure fast delivery.

  • Most orders are processed within 12 hours of being placed.

  • If you need to cancel your order for any reason, please contact us as soon as possible at Contact@bebemamashop.com.

⚠️ Important:
Once an order has been processed or shipped, it cannot be cancelled.

We strongly recommend contacting us within the first 12 hours after placing your order so we can attempt to cancel it before processing.

Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete.

  • Address changes can only be made before the order is processed.

  • We are not responsible for orders shipped to incorrect, incomplete, or inaccessible addresses.

  • We are also not responsible for orders that are refused or deemed undeliverable by the carrier.

In some cases, undeliverable packages may be returned to us, but this is not guaranteed.

If a package is returned to the sender, we will offer:

  • A refund minus shipping costs, or

  • A reshipment, at your choice.

Please note that refunds or reshipments can only be processed after the package has been received by the sender.

Return Policy

We accept returns* for any reason—whether you are unsatisfied or simply changed your mind.

  • Returns are accepted within 14 days of receiving your order.

  • To initiate a return, please contact our support team and request a return form.

  • Complete and sign the form, then send it along with your package to the return address provided by our support team.

*Returned items must be in original condition unless otherwise stated.

 

Delivery Disclaimer

At BebeMamaShop, delivery times provided at checkout or on our website are estimates only and are not guaranteed.

While we work closely with our shipping partners to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to:

  • Carrier delays

  • Customs clearance (for international shipments)

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete delivery information

BebeMamaShop is not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.

Once an order has been shipped, responsibility for delivery lies with the carrier. Tracking information will be provided when available.

Please note:

  • Shipping fees are non-refundable in cases of delivery delays.

  • Orders marked as delivered by the carrier are considered successfully delivered.

  • Claims for lost or delayed packages must be submitted within a reasonable time after the estimated delivery date.

By placing an order on our website, you acknowledge and agree to this delivery disclaimer.